Refund policy
Return and Refund Policy
Thank you for shopping with us! We want to ensure a smooth and easy experience for you. Please read our policy below regarding returns and refunds.
1. Eligibility for Returns & Refunds
We offer an Easy Return Policy, but it is strictly applicable under the following two conditions only:
- Damaged Product: The item arrived broken, torn, or physically damaged.
- Wrong Product: The item delivered does not match your original order (wrong size, color, or item).
Note: We do not accept returns for change of mind or liking issues.
2. Strict 2-Day Time Frame
- You must report the issue within 2 days (48 hours) from the time of delivery.
- Any request made after 2 days will not be entertained.
3. Return Requirements
To process your easy return, please ensure:
- The product is unused and in its original condition.
- All original tags, packaging, and invoices are intact.
- You provide a clear unboxing video and photos showing the damage or mismatch.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed automatically to your original payment method within 5-7 business days.
How to Initiate a Return?
Please contact our support team with your Order ID and photo/video proof at:
- Email: cutecan150426@gmail.com